Refund Policy

1. Introduction

At Derma Proud, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a fair and transparent refund process.

2. Eligibility for Refunds

Refund requests are accepted under the following conditions:

• The product is unused, unopened, and in its original packaging.
• You notify us within 7 days of delivery.
• The product was damaged or defective upon arrival.
• The wrong product was delivered to you.

3. Non-Refundable Items

Some items cannot be refunded for hygiene and safety reasons, including:

• Opened skincare or cosmetic products.
• Gift cards or promotional items.
• Products purchased on clearance or final sale.

4. Refund Process

To request a refund, please follow these steps:

• Contact us at 📧 support@dermaproud.com with your order details.
• Provide pictures of the product if it is defective or damaged.
• Ship the product back to us in its original packaging.
• Once inspected, we will notify you of the refund approval or rejection.

5. Refund Timeline

Once approved, your refund will be processed within 5–10 business days. The amount will be credited to your original method of payment. Processing times may vary depending on your bank or payment provider.

6. Exchanges

If you received a defective or incorrect product, we offer a free replacement instead of a refund. Please contact us within 7 days of receiving your order.

7. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged product).

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:
📧 support@dermaproud.com